Michaela Marx Wheatley NEWS OK
Business takes flight with Better Business Bureau as its Wingman
March 26, 2015
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  • When it comes to airplane safety and maintenance, passengers and pilots alike agree that ethics and skill are something that can’t be compromised.  Still not all companies offering aviation maintenance and repair services are created equal.

    So it was a no-brainer for Raul (RJ) Gomez, President and CEO of Yukon-based Legacy Aviation to get accredited by Better Business Bureau of Central Oklahoma.  Legacy Aviation specializes in aircraft repair and refurbishment at Oklahoma City’s C.E. Page Airport and works on turboprops to jets. Legacy is also an authorized Twin Commander service center.

    Gomez said essentially, his businesses’ values are identical with those BBB promotes including ethical business behavior and creating a business environment that customers can trust.

    “A company like ours will live or die more by word of mouth more so than any paid advertisement that we could buy,” he said. “Being accredited through the BBB allows us to be visible to the public as they search for businesses. It also allows those who visit our facility a transparent look at what others think.  It’s could be called an additional sales tool.”

    Last year, Legacy Aviation Services received an A+ rating from the Central Oklahoma Better Business Bureau, the highest ranking available by BBB.

    “At Legacy we’re committed to doing the very best for our customers. Having an excellent BBB rating notifies potential customers that they can feel confident in receiving the highest quality product from us,” Gomez said.

    “When a customer walks in our door, one of the first things they see if the BBB stickers,” he said. “They realize that they can feel at ease when having work completed at our facility.  We are willing to stand behind our products and services to the point of being ‘transparent’ through the BBB.”

    He said the company is proud of its background and that there’s decades upon decades of experience between the technicians.

    “We have a legacy of excellent customer service. That’s the way we like it – taking the best care of our customers as possible. Then they tell others and we make new friends,” added Gomez.

    BBB grades by letters and points using a variety of criteria and a company’s commitment to a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner.  BBB graded Legacy Aviation Services on their longevity in business – since January of 2008; commitment to make a good faith effort to resolve any consumer complaints – Legacy has had no complaints in the last three years; and sufficient background or history.

    Legacy Aviation is a great example of the different types of business that can benefit from BBB accreditation.  Legacy emulates the qualities we would like to see in all businesses in our community and we are proud to be able to partner with them. If a business has been accredited by the Better Business Bureau of Central Oklahoma, it means BBB has determined that the business meets its accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB accredited businesses pay a fee for accreditation review and monitoring for continued compliance and for support of BBB services to the public.

    Businesses that are receiving low grades or complaints can get help from the organization as well. BBB specialists work with businesses to correct the situation so they can move forward as a more productive business.

    BBB Code of Business Practices represents standards for business accreditation. U.S. businesses that meet these standards and complete all application procedures will be accredited by BBB.  The code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    Better Business Bureau of Central Oklahoma also registers complaints and scams, but BBB does a lot more than settle disputes. The organization works to build a better marketplace in Oklahoma by maintaining standards for truthful advertising, investigating and exposing fraud and providing information to consumers before they buy.

    To get accredited, call (405) 239-6081 today or visit the BBB website. To stay connected with Better Business Bureau of Oklahoma, like them on Facebook at Better Business Bureau of Central Oklahoma.