High profits for airlines, but what about customer service?
October 19, 2007
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  • Several news reports this week have commented on the fact that the airlines earned huge profits this summer while flight delays soared.

    CBS puts it this way: “Worst Summer Ever For Passengers Results In Banner Quarter For Carriers.”

    The Los Angeles Times tells a similar story: “Despite the worst summer ever for air travelers, major airlines posted huge profits as they packed more passengers into fewer and smaller planes.”

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