Inaccurate flight information on airline websites
October 9, 2007
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  • As frequent fliers know all too well, one’s flight can be delayed for hours before an explanation is given – if it ever is! With information often hard to come by at the airport, many turn to the Internet for flight information. According to today’s Wall Street Journal, “In these days of long delays, flight tracking and flight status alerts have become important tools for travelers.” (link)

    Unfortunately, as we find all too often when dealing with the major airlines, the information they provide is often outdated, misleading, or just plain wrong. Check out this Wall Street Journal article for a few examples – such as when a flight delayed by four hours was described on the airline’s website as arriving twelve minutes early.